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Workflow Components

The RDC Program Delivery Framework is a seven step electronic workflow system, crafted to meet an organization’s unique requirements using common workflow, giving you speed, quality, accuracy and standardization. Working together, RDC and your subject matter experts can design, then implement your solution.

The RDC Deployment Framework distills workflow into seven basic steps or ‘building blocks’. The following steps are configured with your business rules and forms reflect how you do business. It blends business process engineering using RDC software modules, and is then integrated with your existing investments in technology.

Based on how you do business or deliver your programs, the RDC Deployment Framework offers several benefits:

  1. Ease of Use is made possible through intuitive interfaces that allow front line works to create process, share and archive day to day work. Rules associated with processing events managed by front-line workers are incorporated in electronic business agents that simplify the program delivery experience for everyone involved.

  2. Multiple Programs Through a Single Interface may be accessed, providing a common experience for managing multiple, diverse programs or operations. This serves to reduce costs, reducing learning time and allows for easy access to multiple operational functions through a single, common interface. This also provides a framework for access common data records across diverse programs.

  3. Compliance and Control enables electronic compliance with program rules, regulations, procedures and guidelines, providing both preventive controls for front-line workers using validation features and detective controls for management staff based on reporting and event/transaction targeting.

  4. Roles and Responsibilities ensures front line workers and management are assigned electronic roles and responsibilities (including access controls). This is the administrative strength in RDC Program Delivery Framework. Program staff assumes a much stronger understanding of roles and expectations placed upon them. The procedures for operating the Program Delivery Framework enhance compliance with program objectives and administration. Approval and signing authorities can be managed through electronic signatures assigned to specific files or events.

  5. Communication and Collaboration electronically shares common events, minimizing duplication of effort while streamlining the administration of programs over time. This also provides advanced case management features and the ability to reuse key information in a variety of program delivery situations. Automated approvals allow for tighter collaboration with front line staff on a wide range of program delivery requirements set by the clients.

  6. Reporting and Archiving records all events as unique transactions that can be archived and mined for additional historical information. Even as programs change over time, the context and history around program events are retained based on the rules that apply to the decision at the time.

  7. Delivery Architecture and Infrastructure beverages existing sources of data and network infrastructure. The RDC Delivery Framework uses messaging between locations to ensure a full history of events are captured. RDC’s message based architecture allows for processing of events on or off line in high latency, low-bandwidth environments, making RDC an exceptional option for program delivery in remote or isolated locations.