Program Delivery
Electronic Program Delivery Systems
What is Program Delivery?
‘Program Delivery is any process that is core to the execution of a service. It is the application of knowledge, rules, procedures and systems to create, process, measure, control, report and improve processes to meet a customer’s requirements profitably. It includes an organization’s mechanisms for sales, manufacturing, production, retail, healthcare, procurement, inventory, as well as government services.’
Automate your program with the RDC Deployment Framework. Whether it is private sector industry operations or public services, the RDC Deployment Framework gives managers increased quality and productivity with reduced costs. Several advantages include:
- Ease of Use for front-line workers (increase the number of clients and precision of services offered)
- Preventative and Detective Controls (Built in policy/rules validation and tracking ensures process compliance)
- Progress Tracking (speed of service, approvals and authorizations are monitored in real time)
- History and Case Control (when policies change, events retain their historic status)
- Integration (introduce new functionality, building on existing IT investments)
What ever it may be, work is monitored in real time so you and your and team are aware at any given moment when business events occur, when they are accepted, when approvals are given, and when payments are made or revenue is collected. Of course all data collected is available as business intelligence.
- Attention Front-line Workers: Simplify the services you offer your clients. With point-and-click interfaces, printed forms and approval requests, speed up, yet improve the accuracy and quality of your work. Built-in validation assures program compliance. Case management, scheduling and client tracking ensure your client’s needs are meet. Messaging solutions for mobile devices bring new flexibility to where clients may be serviced.
- Attention Managers: Your unique rules, forms, process flows and financial requirements (including cheque creation and processing or electronic funds transfer) are readily accommodated. Automate signing and approvals based on delegated authorities. Managers can monitor a much wider range of Key Performance Indicators related to your program. User administration ensures proper division of labour, approval flows, and controlled access to sensitive information. Our dedicated Public Key Infrastructure ensures world-class privacy and security.
- Attention Executives: Unify operations and programs through a single umbrella view that standardizes delivery of silo-ed processes. Aggregate and transform analytic information across the enterprise. For larger operations, integrate with major back-end systems already in production, including ERP and specialized manufacturing systems software. For smaller clients or remote/distributed sites, we provide turn-key, self-contained systems that are able to support complex requirements and interact with larger, centralized systems.
